Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
Standard Shipping – $12.95
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Tracking: Included with all standard shipments
- Best for: Faster delivery to most destinations
Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Minimum Order: $50 or more
- Tracking: Basic tracking included
- Best for: Budget-conscious shoppers who can wait longer
Shipping Note: We ship globally, excluding some Asian countries and remote areas. You’ll receive a shipping confirmation email with tracking information once your order is dispatched.
Returns & Exchanges Policy
At NeatNest Store, we’re dedicated to helping you create an organized, peaceful home. Your satisfaction is our priority, which is why we offer a straightforward returns and exchanges process.
Return & Exchange Eligibility
- Timeframe: 15 days from delivery date
- Condition: Items must be in original condition – unused, unwashed, and undamaged
- Packaging: All original tags and packaging must be intact
- Documentation: Original order confirmation or proof of purchase required
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges for:
- Bath Mat (hygiene concerns)
- Dish Drying Mat (hygiene concerns)
- Dryer Sheet Holder (if opened from original packaging)
- Personalized or custom-made items
How to Initiate a Return or Exchange
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order
- Wait for Authorization: Our team will review your request and provide a Return Authorization Number and shipping instructions within 1-2 business days
- Package Your Item: Securely package the item in its original packaging with all accessories and documentation
- Ship the Item: Send to our returns address using a trackable shipping method
- Confirmation: We’ll notify you once we receive and inspect your return
Return & Exchange Request Template
Use this template to expedite your request:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear NeatNest Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number: [Your Order Number] – Order Date: [Date of Order] – Product Name: [Name of Product] – Reason for Return/Exchange: [Please provide details] I confirm that the item is in its original condition with all tags and packaging intact.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]
Refund Processing
- Timeframe: Refunds processed within 5-7 business days after we receive your returned item
- Method: Refund issued to original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is customer’s responsibility unless due to our error
Exchange Process
- Follow the standard return process above
- Specify in your email that you want an exchange and your preferred replacement product
- If the exchange item costs more, you’ll pay the difference
- If the exchange item costs less, we’ll refund the difference
Damaged or Incorrect Items
If you receive a damaged item or wrong product, contact us immediately at [email protected]. We’ll arrange a replacement at no additional cost, including covering return shipping if necessary.
Need Help?
Our friendly customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Typically within 1-2 business days
Store Address: 263 Cerullo Road, Louisville, US 40202
Thank you for choosing NeatNest Store. We’re dedicated to ensuring your home organization journey is as smooth and satisfying as our products promise to be.