At NeatNest Store, we’re committed to helping you create an organized, peaceful home, and that includes ensuring your complete satisfaction with every purchase. If you’re not entirely happy with your order, our straightforward returns and exchanges process makes it easy to find a solution that works for you.

Return & Exchange Eligibility

We accept returns and exchanges for most products within 15 days of delivery. To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be in its original condition – unused, unwashed, and undamaged
  • All original tags and packaging must be intact
  • You must have your original order confirmation or proof of purchase

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Bath Mat (due to hygiene concerns)
  • Dish Drying Mat (due to hygiene concerns)
  • Dryer Sheet Holder (if opened from original packaging)
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: Our customer service team will review your request and provide a Return Authorization Number and shipping instructions within 1-2 business days.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the package to our returns address (provided with your authorization) using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Confirmation: Once we receive and inspect your return, we’ll notify you about the status of your refund or exchange.

Return & Exchange Request Template

To expedite your return or exchange request, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear NeatNest Store Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Product Name: [Name of Product, e.g., “Drawer Organizer”] – Reason for Return/Exchange: [Please provide details] I confirm that the item is in its original condition with all tags and packaging intact. Please advise on the next steps for my return/exchange. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Processing

Once your return is approved and processed:

  • Refund Timeframe: Refunds are typically processed within 5-7 business days after we receive your returned item.
  • Refund Method: Your refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Exchange Process

If you’d like to exchange an item for a different product:

  • Follow the same return process outlined above
  • Indicate in your email that you’d like an exchange and specify the preferred replacement product
  • If the exchange item costs more than the original, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference to your original payment method

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you, including covering return shipping if necessary.

Need Help?

Our friendly customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Response Time: We typically respond within 1-2 business days

Thank you for choosing NeatNest Store. We’re dedicated to ensuring your home organization journey is as smooth and satisfying as our products promise to be.